Warranty / Return Claim
Havaan Tuvali will, within 3 years from date of purchase, repair or replace (as it’s opinion) free of charge, any factory-originated defects in materials and workmanship, including any damage during transit when order. To obtain the warranty service, send us your watch among with this card to our office in Taiwan with the watch carefully wrapped and packaged or contact us via the form below. Shipping costs incurred in the process of presenting the watch for a warranty claim are the watch owner’s responsibility.
Damages caused by mishandling or accidents.
Wear and tear of normal use (including both the stainless steel and leather strap).
Water intrusion from use at depth exceeding the watch’s water resistance rating or failure to secure the screw-down crown.
You may return your watch within 5 days after receiving the item. Watch must be in its original packaging and will not be eligible for refund if it has been worn or if the straps have been sized/changed. We will initiate the refund after inspecting the returned item; all refunds are in USD and via PayPal, you shipping costs will not be refunded.