Warranty / Return Claim
Havaan Tuvali will, within 3 years from the date of purchase, repair or replace (as its opinion) free of charge, any factory-originated defects in materials and workmanship, including any damage during transit when order. To obtain your warranty service, send us your watch along with its warranty card to our office in Taiwan with the watch carefully wrapped and packaged, or contact us via the form below. Shipping costs incurred in the process of presenting the watch for a warranty claim are the owner’s responsibility.
Accidental damage caused by mishandling or otherwise.
Wear and tear of normal use (including both the stainless steel and leather strap).
Water intrusion from use at depth exceeding the watch’s recommended water-resistance rating or failure to secure the screw-down crown.
You may return your watch within 5 days of receiving it. The watch must be in its original packaging and unworn with both straps un-sized or it won’t be eligible for a refund. We will initiate your refund after inspecting the returned item; all refunds are in USD and via PayPal. Note - shipping costs will not be refunded.